Returns

Renaissance Vineyard and Winery return and refund policy

RENAISSANCE WINE RETURNS:
Under California law, it is illegal to return wines once sold, except for defective wines, which may be returned for credit or replacement within thirty (30) days of purchase. All returned wines must be accompanied by a receipt, the bottle, and over 50% of the wine intact.

Renaissance Vintage and Older Wines:
We do our best to ensure proper temperature-controlled storage and provenance. However, we cannot be responsible for wines older than five years from the latest vintage. This is a wine industry standard.

In dealing with rare and aged wines, corks can break. This might lead you to think that a brittle or cracked cork indicates a defective product. This is not necessarily the case, as corks do age along with the wine and can become broken. In some wines, even a seeping cork may not indicate a bad wine. These issues do not necessarily indicate that the wines are defective. In most of these cases, when you open a vintage wine and the cork breaks, simply strain and decant the wine, removing the cork pieces. For aged wines, we always recommend using an AH-SO two-prong style wine opener.

Freight and in-transit damage
If a wine is damaged by heat during shipping, we will help resolve the matter with the shipper. However, we will only refund up to the insured amount. If no insurance is purchased, the maximum refund will be $100.
Should you have any questions or concerns, please consult your Renaissance Winery Sales Representative.

Thank you, Greg Holman, President, Renaissance Winery Inc.